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Overview
Developer Tools
Travel Time Matrix API
Isochrone API
H3 API
Geohash API
v4/geohash/fast
Endpoint Reference
v4/geohash
Endpoint Reference
Distance Map API
Routes API
Geocoding API
Additional API Reference
Error Handling
ArcGIS plugin
Alteryx plugin
TravelTime.comchevronDocs

Error Codes

Error CodeHttp StatusDescription
1500 Internal Server ErrorWe are having issues with our servers right now. Please contact us if you keep seeing this to help resolve the issue.
2422 Unprocessable EntityThe provided json body has the correct syntax, but didn’t pass request validation. More information is available in additional_info attribute.
3400 Bad RequestWe were unable to parse the provided json body due to invalid syntax.
4415 Unsupported Media TypeExpected content-type of application/json.
5401 UnauthorizedApplication Id was not set, specify it in X-Application-Id header.
6401 UnauthorizedApi Key was not set, specify it in X-Api-Key header.
7401 UnauthorizedApplication Id must not be empty and contain only alphanumeric characters.
8401 UnauthorizedApi Key must not be empty and contain only alphanumeric characters.
9429 Too Many RequestsYou have exceeded your request limit.
10401 UnauthorizedApplication Id or Api Key is invalid.
11503 Service UnavailableService is temporarily unavailable, try again shortly.
12504 Gateway TimeoutOur servers have timed out while processing your request. If the problem persists, you can try splitting the current request into multiple smaller requests.
13422 Unprocessable EntityWe do not have the fare data for this region. Fares are only supported in Great Britain. More information is available in additional_info attribute.
14422 Unprocessable EntityWe do not have the postcode data for this region. Postcodes are only supported in the UK.
15422 Unprocessable EntityWe do not have public transport data for the region at the time you have specified, try a more recent date. More information is available in additional_info attribute.
16422 Unprocessable EntityWe do not support searches in the given area. Make sure that all points for a search are in the same country. More information is available in additional_info attribute.
17422 Unprocessable EntityWe couldn’t start the search at the given point. Please make sure you are not attempting to start a search from a lake, river, etc. More information is available in additional_info attribute.
19406 Not AcceptableUnsupported content type was specified in the Accept header. More information is available in additional_info attribute.
20404 Not FoundThe requested resource could not be found.
21413 Request Entity too LargeRequest body is too large, maximum allowed size is 100KB.
22422 Unprocessable EntityWe do not have public transport data for the region for the time-filter/fast endpoint. Try using the regular time-filter endpoint. More information is available in additional_info attribute.
23422 Unprocessable EntityWe do not have driving data for the region for the time-filter/fast endpoint. Try using the regular time-filter endpoint. More information is available in additional_info attribute.
24422 Unprocessable EntityWe do not have public transport data for the region for the time-filter/fast endpoint. Try using the regular time-filter endpoint. More information is available in additional_info attribute.
25400 Bad RequestThe GET request did not pass request validation. More information is available in additional_info attribute.
26401 UnauthorizedThis account is limited to maximum level of detail setting of medium (0). Please contact hello@traveltime.com to upgrade your account or use a lower level of detail setting.
27422 Unprocessable EntityWe do not have cycling data for the region for the time-filter/fast endpoint. Try using the regular time-filter endpoint. More information is available in additional_info attribute.
33400 Bad RequestRequested point is outside of supported area. Make sure that it is on land.

Protocol Buffers API Error Codes

Latest V3

Error CodeError DetailsError MessageHTTP Code
0-Internal Server Error. This event has been logged. (Underlying reason is: $message)500
1-Authorization failed401
2-Rate limit exceeded429
3encoding=$encodingUnknown Content-Encoding: $encoding400
4type=one-to-manyOne-to-many search type is not supported400
4type=many-to-oneMany-to-one search type is not supported400
5type=departureDeparture location is out of reach400
5type=arrivalArrival location is out of reach400
6-Invalid proto request400
7-Unexpected transportation mode for this endpoint. This service is incompatible with this transportation mode. Make sure to send requests for the correct endpoint.400
8-Unsupported transportation mode for this endpoint. Get in contact with support@traveltime.com if you're interested about queries using this transportation mode for this endpoint.400
9-Travel time limit must be positive400
10-Parking time penalty must be greater than or equal to 0400
11-Parking time penalty cannot be greater than travel time limit400
12-Walk to station limit must be greater than 0400
13-Walk to station limit cannot be greater than travel time limit400
14-Walk to station limit cannot be greater than 1800400
15-Drive to station limit must be greater than 0400
16-Drive to station limit cannot be greater than travel time limit400
17-Drive to station limit cannot be greater than 1800400
18-Travel time limit cannot be greater than 10800400
19-ManyToOne and OneToMany cannot be sent at the same time400
20-One and only one of: ManyToOne, OneToMany has to be specified400
21type=departureDeparture location must not be null400
21type=arrivalArrival location must not be null400
22-Transportation mode must not be null400
23-Transportation mode not recognized400
24-Coordinates must be non empty400
25-Coordinates must be alternating latitude/longitude coordinate values400
26-Transportation mode details do not match transportation mode400

Legacy V2

Error NumberError Type
0UNKNOWN
1ONE_TO_MANY_MUST_NOT_BE_NULL
2SOURCE_MUST_NOT_BE_NULL
3TRANSPORTATION_MUST_NOT_BE_NULL
4SOURCE_NOT_IN_GEOMETRY
5UNRECOGNIZED_TRANSPORTATION_MODE
6TRAVEL_TIME_LIMIT_TOO_LOW
7TRAVEL_TIME_LIMIT_TOO_HIGH
8AUTH_ERROR_NO_USER_ID
9SERVICE_MISMATCH_WRONG_TRANSPORTATION_MODE
10SOURCE_OUT_OF_REACH
11INTERLEAVED_DELTAS_INVALID_COORDINATE_PAIRS
12DISTANCE_PROPERTY_NOT_SUPPORTED